Nearshore Operations for Regulated Industries

The nearshore partner
Quality over
quantity.
Always.

Truevoice Consulting is a boutique nearshore operations partner specializing in the customer service, compliance, and back-office needs of growing businesses and transaction-heavy businesses. We know your industry — the regulations, the friction points, the trust that every interaction carries.

💸 Boutique · Dedicated Teams
Why clients choose us
A small roster, by design
We work with a select number of clients so every partner gets our full attention — dedicated teams, direct access to leadership, and real accountability.
💳
Compliance-trained agentsTeams that understand AML, KYC, sender/receiver workflows, and compliance expectations.
🔒
Processes built around your needsWe adapt to how your business operates — not the other way around. Your processes, your standards, your way.
🤖
AI-augmented, human-ledAI handles volume — your dedicated team handles escalations and trust-critical interactions.
boutique
Intentionally small roster
3
Languages: EN / ES / PT
24/7
Coverage available
60%
Cost savings vs US/EU
6
Service verticals
Our specialization
Quality support
is not an accident.
Every customer interaction carries real weight. A slow response, a confusing conversation, or an agent who doesn't know your product can cost you a customer — and your reputation. That requires a different kind of agent — and a different kind of partner.
We were built for this vertical.
Most call centers treat every client the same — high volume, low investment, constant rotation. We don't. Our agents understand AML and KYC workflows, sender/receiver dynamics, transaction disputes, compliance holds, and the emotional weight of every interaction.
Core vertical
Boutique
Operations
⭐ Primary specialization

Dedicated Customer Service & Operations

Dedicated, compliance-trained agents handling the full spectrum of customer interactions — from transaction inquiries to dispute resolution, compliance holds to onboarding support.

Inquiry & issue resolution

Send/receive inquiries, status updates, failed or delayed transfer resolution.

Compliance support

KYC document requests, AML holds, identity verification — handled with precision and empathy.

Dispute & escalation handling

First-line dispute intake, escalation workflows, and follow-through with customers.

Onboarding & activation

New sender/receiver onboarding, account setup, and first-transfer guidance.

Multilingual coverage

English, Spanish, and Portuguese — covering US, LatAm, and Brazilian customer bases.

Escalation management

Structured escalation paths to your internal compliance and ops teams when needed.

Full service stack
Everything your operation needs.
One partner.
Beyond customer service, we support the full operational backbone of transaction-heavy businesses.
🖥️

Technical Support

App and platform support for your products — agents trained on your stack, not generic tech scripts.

Tier 1 & Tier 2 support
Mobile app & web platform issues
API & integration troubleshooting
🔧

Repairs & Order Ops

End-to-end order and transaction operations — processing, reconciliation, exception handling.

Order management & tracking
Transaction reconciliation
Exception & error handling
📊

Accounting & Finance

Back-office accounting support for regulated businesses at nearshore rates.

Accounts receivable / payable
Transaction reconciliation
Audit prep & documentation
🛡️

Compliance Operations

Compliance workflow support purpose-built for regulated industries — AML, KYC, regulatory ops.

KYC document review & intake
AML workflow support
Risk queue management
📞

Customer Service

Dedicated inbound and outbound agents in English, Spanish, and Portuguese — the same team, every day.

Inbound support & inquiries
Outbound follow-up
After-hours & overflow
🤖

AI Augmentation

Custom AI agents trained on your products and compliance policies — alongside your human team, not instead of them.

AI chat & voice agents (EN/ES/PT)
Seamless human escalation
CRM & helpdesk integration
The Truevoice difference
Most call centers weren't built
for businesses like yours.
High-volume outsourcing centers are optimized for scale — rotating agents, account managers spread thin, growing businesses treated as afterthoughts. We are built differently.
Other call centers
✗

Agents rotate constantly — nobody learns your brand or productIndustry avg. turnover: 30–45% per year

✗

Your account manager is juggling dozens of other clientsTemplated onboarding, no real ownership

✗

High seat minimums lock out growing businesses50–100 agent minimums before they take you seriously

✗

Agents are a cost line to optimize, not professionals to invest inHigh churn, low morale — your customers feel it

Truevoice Consulting
✓

Dedicated team stays — deep product knowledge built over months and yearsLow turnover, culture people want to stay in

✓

Direct access to leadership — no layers between you and decisionsYou talk to the people running your account

✓

Flexible team sizes built around your actual needsRight-sized from day one — no bloated minimums

✓

Our agents are professionals who take genuine pride in their workBetter culture means better service — customers notice

Who we serve
Built for founders and operators
in regulated, transaction-heavy businesses.

If you run a growing business fintech, or any regulated business where transactions carry real weight — this is the conversation worth having.

Every support interaction touches someone's money, someone's trust, and in many cases someone's family.

We work best with growth-stage and mid-market companies that have outgrown a generic call center.

Currently supporting clients across multiple industries. Selectively opening capacity for a small number of new partners.

You may be a strong fit if:

You run a business that values quality, continuity, and a real partnerEspecially in US, LatAm, or cross-border corridors

Your support needs are compliance-sensitive and high-stakesKYC, AML, transaction disputes

You are scaling and need operational leverage nowWithout enterprise BPO overhead

You want a dedicated team, not a rotating queueAgents who know your product inside out

Probably not the right fit if:
✗ You need hundreds of seats on day one
✗ Lowest cost at any quality level is the only driver
✗ You want a vendor relationship, not a partner
Our people
Professionals, not headcount.

Many call centers run on churn. High volumes, constant rotation — and your customers feel it every time they reach someone new who doesn't know what they're talking about.

We built Truevoice differently. We invest in our people — competitive pay, real career paths, and a culture where agents are treated like the skilled professionals they are.

Your agents are the frontline of your brand. Your agents are the frontline of that trust. We take that seriously.

Based in Ciudad Nueva, Santo Domingo — multilingual, university-educated professionals with strong cultural alignment with North American consumer expectations.

PH
Patricia H. — Senior Customer Support Lead
5 years · English / Spanish / Portuguese
"When a customer calls because their transfer is on hold, they're stressed. I know the process, the regulations, and how to make them feel heard while solving the problem."
EE
Eli E. — AI & Ops Integration Lead
8 years · English / Spanish
"I configure the AI agents to handle volume, then handle the complex escalations myself. Speed where it counts, human judgment where it matters."
RG
Richard G. — Compliance Operations Manager
2 years · English / Spanish
"Our work isn't just following process — it's protecting real people. We train to understand why every step exists."
Location advantage
Santo Domingo: the nearshore
sweet spot for the Americas.
01

US East Coast timezone alignment

Atlantic Standard Time means real-time overlap with US and Canadian business hours — with natural morning coverage for European partners.

02

60% lower cost than onshore

Access to highly trained, university-educated professionals at nearshore rates — typically 60% less than equivalent US or European talent.

03

EN / ES / PT in one team

A single team covering US, Latin American, and Brazilian customer bases.

04

The Americas' next digital hub

Google is investing US$500 million to build its first international digital hub in Latin America — right here in the Dominican Republic. Declared a national priority, the project includes submarine fiber-optic cables linking directly to the US and will increase data capacity tenfold. The DR isn't just emerging — it's arriving. Getting in early is an advantage.

Ready to find out if we're the right fit?

No hard sell. No mass outreach. Just an honest conversation about what you need and whether we can deliver it.

Get in touch
A conversation,
not a sales pitch.

Let's find out if we're the right fit.

Tell us what you are navigating and we'll be honest about whether we can help.

📍 Ciudad Nueva, Santo Domingo, Dominican Republic
📞 (809) 937-3208
📧 support@truevoiceconsulting.com
Free 2-week pilot — no commitment

Qualified partners can start with a pilot engagement. See the quality and consistency before signing anything.

Click below to send us an email directly. We typically respond within one business day.

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Ciudad Nueva, Santo Domingo, Dominican Republic

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